LastPass Review 2021: Effective Password Manager or Not Worth It?

Last Updated by Neiko Johnson on 
July 24, 2021
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The LastPass app has a very specific goal, it wants to help you simplify your online life by remembering your passwords for you. Not a bad goal, right?

LastPass is one of a number of password managers that are available to manage your logins using a strong, unique password for every online account.

There are other ways to store your passwords such as: your mobile device in the notes app, an Excel spreadsheet, or simply writing them down on a piece of paper.

In this LastPass review, you'll learn how LastPass offers a powerful solution to secure access to your digital life from anywhere. Password managers like LastPass improve your online security.

And there's more, like a password generator, convenient password sharing, securely storing digital records, and family member emergency access that is kind of like having a backup of your computer.

LastPass Review 2021: Is this password manager app worth your time?

What is LastPass?

LastPass is one of the most popular online password managers, with reports it's super easy to use, automates pretty much anything, has a really strong password generator, and saves you a lot of effort.

Some very cool features include: a password security analyzer, browser extensions, and a customizable password generator. The app will not blow you away with a ton of features, but it offers exactly what it says.

You will get a simple and secure solution for your passwords.

The LastPass app is meant for people who need help storing passwords and who want online security. Maybe you've never had this thought because you think you aren't vulnerable online.

That is to say, all people are vulnerable online nowadays, and this is why I love password managers. However, there are a lot of people who do prioritize online security and do not use a password manager.

That's the point of LastPass - by saving you a ton of headaches when you forget your login information, you will then be able to login within seconds.

The hope is then to get you to use stronger passwords since the app stores them for you. Most importantly, it takes the guesswork out of the equation.

Post related to this LastPass review:

LastPass Review: Plans & pricing

LastPass offers two tiers of plans: Personal and Business. In addition, the 'Personal' plan offers two options - Premium and Families. On the other hand, the 'Business' plan offers a plan for Teams and for Enterprise.

That is to say, the 'Premium' plan is for individual use, and 'Family' is for up to 6 users. 'Teams' includes 5-50 users and 'Enterprise' is for 5+ users.

LastPass Review 2020: Secret to Finance

In my opinion, for most individuals the Premium plan is mainly all you probably need. The security challenge, multi-factor authentication, emergency access, and 1GB encrypted file storage is included.

However, if you have family members who need access then the extra dollar per month is well worth it for up to 6 users. This is the plan I currently use and it works great.

Above all, the family manager dashboard and unlimited shared folders are my two most favorite features. The ease of use with the shared folders makes my password sharing very simple.

On the other hand, the Team and Enterprise plans are mainly needed for situations where reporting is needed.

This feature can be helpful for employers looking to keep their data secure. Below shows what is included in these plans. Both are great assets to have in an business environment.

Here's what included in the Teams Plan:

LastPass Teams Plan: Secret to Finance LastPass Review 2020

Here's what's included in the Enterprise plan:

LastPass Enterprise Plan: Secret to Finance LastPass Review 2020

How the LastPass app works

After you sign up for a LastPass account, you can download and install the app on your mobile device or computer (LastPass can be downloaded from the App Store, Google Play and Microsoft Store).

In addition, you can get the LastPass browser extension for Chrome, Firefox, Internet Explorer, Safari and other browsers).

So, once the app is installed you will only have to remember your master password and LastPass remembers the rest. Multi-factor authentication (MFA) is another great feature that you should use and use for all of your accounts.

Most importantly, it requires you to authenticate with two or more factors in the login process. That is to say, 80% of data breaches are caused by passwords alone.

Using LastPass is pretty straightforward. You can add your passwords through the dashboard and store them in your vault, which uses strong encryption algorithms.

Your data is encrypted and decrypted only at the device level and kept secret, even from LastPass.

Where LastPass shines

Security challenge

Many password managers offer a security challenge, however LastPass goes beyond their competitors by showing compromised, weak, reused and old passwords.

In addition, your overall security status and master password are analyzed. Furthermore, you're given three scores: overall security score, comparison to other LastPass users, and one for your master password.

This feature works well because you have visibility into what areas need improvement. If you account is ever compromised, LastPass will send you an email letting you know.

The app also provides a very convenient feature when it recognizes the password you logged in with is different than the password stored in your vault.

LastPass detects the different passwords and asks if you want to update the stored password. This feature works great and saves a lot of time.

However, LastPass did experience a breach in 2015. This brought about a lot of discussion in the cybersecurity industry regarding if password managers were even necessary.

Although this brought great concern, it was reported that no user data was compromised and it was resolved. That is to say, LastPass uses a very secure architecture that can stand up against even the toughest analysis.

So, the current recommendation is to use a password manager for all of your accounts.

Ease of use and setup

The setup is very simple and easy to follow. If you were using a different password manager, the option to import your passwords is available.

This is convenient so you do not have to enter them manually. Ultimately, even if you are not tech-savvy, I think you'll be able to install and set up your account. Once you're signed in and confirm your identity, LastPass pretty much takes it from there.

The search function within the app and vault is very useful. It will save you a ton of time from looking around for your bank details or a specific password. I use this feature daily and really like how it works. I'd say the app is very easy to use and setup.

Where LastPass falls short

Customer support

One of the most disappointing areas where LastPass struggles is their customer support. The most difficult part is how to access the support area. It is not the easiest to find the support button in the vault or browser extension.

Finding the help center is located in the drop down menu of your account name. However, it only sends you to a forum where you ask questions in the search area.

It would be nice to have a chat support option or a phone number to call directly within a few seconds.

The main way to contact support is typing your question on the forum page that leads you to an option to email support if you could not find the answer.

That is to say, it is not the most user friendly support process when you need help right away. Apparently, Premium users receive faster response times when they submit a request.

Refund policy

LastPass does not offer any refunds, which is not stated publicly on their website. In other words, if you decide to purchase LastPass, be certain you want the paid version.

You will not receive a refund due to their no refund policy. Consequently, this is not great customer service. If a refund policy is important to you, consider using the free version until you are comfortable paying for the service.

As a result, take the information from this LastPass review and try the app out so you are certain you want to keep using it.

LastPass review 2021 - The final word

In conclusion, LastPass is an easy to use password manager with some really cool features - the security challenge being one of my favorites, and gives me the ability to measure the strength of my online security.

This will be a key feature I will use to compare when I review other password managers.

I would recommend using the Premium plan for most individual users. It provides all of the features you will ever need for personal use, and can even work for a family.

If you need additional features for your family then spending the extra dollar per month is well worth it. Go check out the pricing and plans here.

LasPass is definitely one of the best password managers on the market, however there are other really good competitors. If you can look past the lack of customer support then this is a good option.

This is the only thing holding LastPass back from being the best password manager available. I think it's good and is the main reason I have selected it as my password manager.

Remember, there's an increase of scammers wanting access to your personal information. So, having secure password and changing those passwords frequently will help a lot.

Recommendation for password manager




I give LastPass an 8 out of 10 due to it's very cool features, great pricing, and ease of use/setup. The customer support is where it loses the most value, but other than that, it is a good product that I will continue to use.


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Article written by Neiko Johnson
Neiko is a personal finance expert and Co-founder of Secret to Finance. Along with his wife Alexis, they learned how to get out of debt and paid off $400,000 in 4 years.

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